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Influencing is part of all counselling. Even if the counsellor only used attending skills to actively listen to the client, being genuinely heard by another person can influence a person’s behaviour. Influencing skills take a more direct approach to client change, with specific alternatives for actions that can promote change quicker ... Read More

Client Observation

By accurately observing non-verbal behaviour, a counsellor can gauge the affect her/his words and actions have upon the client. Skilled client observation also allows the counsellor to identify discrepancies or incongruities in the client’s or their own communication. When is it used? Observation is a skill that is utilised throughout the entire counselling ... Read More


Generally speaking the term confrontation means challenging another person over a discrepancy or disagreement. However, confrontation as a counselling skill is an attempt by the counsellor to gently bring about awareness in the client of something that may they may have overlooked or avoided. There are three steps to confrontation in ... Read More

Accurate Responding allows the counsellor to confirm with the client that they are being heard correctly. Noting and reflecting are used to bring out underlying feelings. When are they used? Responding is useful throughout all stages of a counselling interview. It helps the counsellor to clarify and encourage clients’ stories. This is also ... Read More


Questions during the counselling session can help to open up new areas for discussion. They can assist to pinpoint an issue and they can assist to clarify information that at first may seem ambiguous to the counsellor. Questions that invite clients to think or recall information can aid in a ... Read More

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